|
Auto Attendant
The NEC voice mail has 16 automated attendant mailboxes that can
provide 4 auto attendant greetings for as many as 4 different
businesses on one phone system. The auto attendant greetings can be
used as call routing greetings, directory, or announcement greetings.
Call routing mailboxes provide the caller with options like for sales
press 1, for Jim press 3, or for Nancy press 4. The Announcement
greetings provide the callers with messages like store hours on other
informational messages. When a caller chooses a announcement messages
like for store hours press 4 of for our fax number press 7" the caller
will hear the announcement message a preset number of times that is
set in the system programming and then be sent back to the call
routing greeting were they came from. a directory mailbox will ask a
caller to dial in the letters of users first or last name they want to
reach and the voice mail system will route the caller to the person
they seek.
Off-site Call
Forwarding
One unique thing that can be programmed into the auto attendant system
is off-premise call forwarding like: press 1 for immediate
assistance. When the caller press the 1 key on there keypad of there
they will be routed through an outside line to a cell phone or any
pre-determined phone number you choose.
Ring Group Mailboxes
A caller can be routed to a group of phones like an accounting
department where several phones will ring at one time. If the phone
is not answered the caller will be routed to a ring group mailbox to
leave a message and a light can be programmed into each of the
telephones in that group of phones so every associate in the
accounting department will be able to see if a message has been left
in the accounting departments mailbox.
Company Directory
Callers are able to call in and dial by name by pressing the attended
recipients first or last name and the voice mail system will route the
caller to the recipients telephone or mailbox.
Answer Tables
Answer tables can be set so callers can receive different greetings
particular to the time of day such as day, night or lunch greetings..
Night Key
A night key can be set on a telephone so when the business closes for
the day the voice mail system will automatically answer & route
calls. A night key is also handy for company wide meetings when the
whole company is in a meeting the auto attendant can answer and route
calls.
Dial Action Table.
The NEC voice mail system can have up to 16 dial action table that can
be associated with a call routing mailbox to route callers to there
intended destination. As explained before dial actions can be used
with a system speed dial to route callers off-premise to cell phones,
other business locations, and home phones from call routing mailboxes
or individual associate mailbox greetings.
Answering Machine
Emulation: allows your voice mailbox the capability of a regular
home answering machine that will screen your calls as they arrive.
Caller ID with return
call: allows users to see the source phone number that the voice
mail arrived from with a call back soft key button.
Conversation Record:
adds the capability of recording conversations for training purposes.
Intramail Pro upgrade will send recorded conversations as a wave file
to an email address. SOFTWARE UPGRADE
REQUIRED
Fax Detection: the
automated attendant can detect a fax tone and route a fax call to the
pre-programmed fax destination.
Multiple Company
Greetings: the automated attendant can be configured to answer
incoming lines with different greetings. Multiple business can run on
one phone system.
Automated Attendant Do
Not Disturb
When enabled on a users telephone the telephone will not ring when a
caller is transferred from the automated attendant, the caller will go
directly in the users voice mailbox.
Auto Time Stamp
When enabled on a users mailbox the user will be able to hear the time
& date the message was left,
Recorded Help
A user can receive recorded help on setting up a mailbox and how to
use the mailbox also.
Extension Hunting to
Voice Mail
When enabled a call transferred from an operator or attendant: if a
call is not answered the caller will be directed to the users mailbox
to leave a message.
Conversation Record
A function key can be configured on a users telephone to record a
conversation into a mailbox. When a conversation is recorded the
conversation is left in the mailbox for that users extension. A
recorded conversation can be moved to a different mailbox for storage.
Security Code
A password can be set for each users mailbox.
System Administrator
A system administrator is enabled by default in system programming
that give the capability to administer mailboxes with features such
as: completely restore a mailbox to its default state, reset a
password, and delete al messages. The system administrator mailbox is
were all auto attendant greetings are recorded.
Email Integration Unified Messaging
Email Integration Unified Messaging provides the ability to send voice
mail to an existing email address as a wave file for EZ listening of
voice mail anywhere the configured email address can be accessed.
SOFTWARE UPGRADE REQUIRED
|
